Shipping Policy
Shipping Policy
TervaMed is committed to providing a reliable and transparent delivery experience for all our customers.
Order Processing and Cancellation
Orders are processed shortly after they are placed. Due to our automated processing system, an order can only be cancelled or modified within 1 hour of purchase.
After this time, the order is considered confirmed and enters processing, at which point it can no longer be cancelled, modified or stopped.
By placing an order, the customer accepts these processing terms.
Delivery Time (Ireland)
We deliver orders to Ireland via our international logistics network.
Estimated delivery time:
- 7–14 business days from the date of shipment
Delivery times are estimates and may vary due to:
- customs processing
- carrier delays
- local distribution conditions
TervaMed is not responsible for delays caused by shipping providers or other factors outside our control.
Order Tracking
You can track your order at any time using the link below:
👉 https://shop.tervamed.com/apps/track-my-order
Please note that tracking information may update with a delay depending on the carrier.
Shipping and Liability
- The customer is responsible for providing correct delivery details when placing an order
- We are not responsible for failed delivery due to incorrect information
- Responsibility for the product transfers to the customer once the shipment has been handed to the carrier
Acceptance of Terms
By placing an order, the customer accepts:
- the stated processing and delivery times
- the 1-hour cancellation restriction
- the use of third-party shipping services
Contact
If you have any questions about your order, please contact our customer service: